Returns, Refunds and Cancellations Policy

Made-to-order products

Our products are made specifically for each order. For this reason, all products are considered final sale, except where otherwise required by applicable consumer law.

We do not accept returns, exchanges, or refunds due to:

• A change of mind.

• Selecting the wrong size, color, design, or product.

• Minor variations in color, texture, or print placement that are a normal result of the production process and do not constitute a manufacturing defect.

• Providing an incorrect or incomplete delivery address.

• Refusing delivery or failing to collect a package made available for collection.

Please carefully review the product description, size guide, personalization details, and shipping address before completing your purchase.

Order changes and cancellations

Orders may be submitted to production shortly after they are placed.

To request a change or cancellation, contact us as soon as possible at cronoempresaa@gmail.com and include your order number.

We will try to accommodate your request, but changes and cancellations are not guaranteed. Once an order has entered production, it cannot be changed or cancelled.

Damaged, defective, or incorrect products

Please inspect your order as soon as it arrives.

If your product is damaged, defective, contains a manufacturing error, or you receive an incorrect item, contact us within 30 days of delivery at cronoempresaa@gmail.com.

Please include:

• Your order number.

• A detailed description of the problem.

• Clear photographs or videos showing the entire product and the issue.

• A clear photograph of the shipping label.

• Photographs of the packaging if the package was damaged during delivery.

Submitting a claim does not automatically guarantee a replacement or refund. Each case will be individually reviewed, and we may request additional photographs, videos, or information before making a decision.

Please keep the product and all original packaging until the claim has been fully resolved. Do not return, use, alter, dispose of, or destroy the affected product unless our customer support team specifically instructs you to do so.

If the claim is approved, we may provide a replacement or refund, depending on the circumstances and the applicable consumer protection laws.

Items returned without prior authorization will not be accepted.

Lost or undelivered orders

If your order has not arrived within the estimated delivery period, contact us at cronoempresaa@gmail.com.

Claims concerning packages that appear to be lost in transit must be reported within 30 days after the estimated delivery date.

We will review the tracking information and contact the shipping provider when necessary. Submitting a lost-package claim does not automatically guarantee a replacement or refund.

Orders marked as delivered by the carrier will be reviewed individually. Before a replacement or refund can be considered, we may ask you to:

• Check with other household members.

• Check with neighbors or building staff.

• Look around the delivery location.

• Contact the local delivery office or shipping carrier.

• Confirm that the delivery address provided with the order was correct.

We are not responsible for orders that cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, except where otherwise required by applicable law.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, lost in transit, or otherwise eligible for reimbursement under applicable law.

A replacement or refund will only be issued after the claim has been reviewed and approved.

Mandatory consumer rights

Nothing in this policy limits or excludes any consumer rights or legal guarantees that cannot legally be waived under the laws applicable to the purchase.

Contact

For questions about an order, cancellation, replacement, or refund, contact us at:

cronoempresaa@gmail.com