Shipping Policy

Last updated: July 11, 2026

Order Production and Processing

Cronotierra products are made to order. Production begins after an order has been successfully confirmed and submitted to the production provider.

Most orders are produced within approximately 2–7 business days, excluding weekends and public holidays. Production times may vary depending on:

• The product and selected variant.

• Product availability.

• Order quantity.

• The production provider.

• Seasonal demand and public holidays.

• Quality-control requirements.

Production time is separate from shipping transit time.

Orders may enter production shortly after purchase. Once an order has entered production, changes or cancellations may no longer be possible.

Shipping Destinations

We currently ship to the United States and eligible destinations within Latin America.

Shipping availability depends on the product, production provider, and delivery address. If no shipping option appears during checkout, the selected product may not be available for delivery to that destination.

Estimated Delivery Times

Delivery estimates vary depending on the product, production provider, destination, carrier, and shipping method.

Approximate standard shipping times after production are:

• United States: generally 2–8 business days.

• Latin America: generally 10–30 business days.

The estimate displayed during checkout is the most relevant estimate for the selected products and delivery destination.

These timeframes are estimates and are not guaranteed. Weekends, public holidays, customs processing, carrier delays, severe weather, high seasonal demand, and other circumstances outside our reasonable control may extend delivery times.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping costs may vary according to:

• The product and quantity ordered.

• The production provider.

• The delivery destination.

• The selected shipping method.

• Whether the products need to be shipped separately.

Multiple Packages

Products may be manufactured by different production providers or at different facilities.

For this reason, an order containing multiple products may:

• Arrive in separate packages.

• Have more than one tracking number.

• Arrive on different dates.

• Include separate shipping charges displayed during checkout.

Receiving one package does not necessarily mean that the remainder of the order is missing.

Tracking Information

When tracking is available, you will receive an email containing the tracking number after the carrier has accepted the shipment.

It may take several business days for tracking information to begin showing movement after a shipping label has been created.

Some international shipping services may provide limited tracking updates after the package enters the destination country.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, handling fees, identification requirements, or other charges imposed by the destination country.

Unless expressly collected during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Cronotierra does not control customs decisions or the amount of any charges imposed by customs authorities, carriers, or local agencies.

The customer is responsible for providing any information required for customs clearance. Failure to provide the requested information may result in delays, return of the package, or unsuccessful delivery.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address before placing an order.

Please confirm:

• Recipient’s full name.

• Street address and number.

• Apartment, unit, or building details.

• City, state, province, or region.

• Postal code.

• Country.

• Telephone number where requested.

Contact us immediately at cronoempresaa@gmail.com if you notice an error.

We will try to correct the address, but changes are not guaranteed once the order has entered production or shipping.

Except where otherwise required by applicable law, Cronotierra is not responsible for additional production or shipping costs resulting from an incorrect or incomplete address supplied by the customer.

Failed, Refused, or Uncollected Deliveries

The customer is responsible for following tracking updates and responding to any carrier or customs requests.

Except where otherwise required by applicable law, additional charges may apply when a package cannot be delivered because:

• The address provided was incorrect or incomplete.

• The recipient refused delivery.

• The recipient failed to collect the package.

• The recipient did not respond to the carrier or customs authority.

• Access to the delivery location was not possible.

Please contact us before requesting that a returned package be resent.

Delayed or Apparently Lost Orders

If your order has not arrived by the end of the estimated delivery period, please:

1. Review the tracking information.

2. Check with household members, neighbors, reception staff, or building management.

3. Contact the local carrier or delivery office.

4. Verify that the shipping address entered during checkout was correct.

If the package still cannot be located, contact us at cronoempresaa@gmail.com with your order number.

Claims for packages that appear to be lost in transit must be submitted within 30 days after the estimated delivery date.

Submitting a claim does not automatically guarantee a replacement or refund. We will review the tracking information and may contact the production provider or shipping carrier before determining the appropriate solution.

Orders Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, contact the carrier first and check around the delivery location.

We may ask you to:

• Confirm the delivery address.

• Check with household members or neighbors.

• Contact the carrier or local delivery office.

• Obtain written confirmation or a case number from the carrier.

Orders marked as delivered will be reviewed individually. A replacement or refund is not automatically guaranteed.

Damaged, Defective, or Incorrect Products

Shipping damage, manufacturing defects, and incorrect products are handled according to our Returns, Refunds and Cancellations Policy.

Please keep the product, packaging, and shipping label until the claim has been fully resolved.

Contact

For questions concerning production, shipping, tracking, or delivery, contact us at:

Email: cronoempresaa@gmail.com