Privacy Policy

Last updated: July 11, 2026

Cronotierra operates this online store and website, including the related information, content, features, tools, products, and services offered to customers (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use the Services, make a purchase, create or access a customer account, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information: including your name, billing address, shipping address, email address, and telephone number.

• Order and transaction information: including products viewed, added to your cart, purchased, cancelled, replaced, or refunded, as well as order history, shipping information, and transaction details.

• Payment information: including payment method, payment status, billing details, and transaction confirmation. Full payment card details are processed by Shopify and authorized payment providers and are not directly stored by Cronotierra.

• Customer account information: including your email address, saved addresses, order history, account preferences, and settings.

• Communications: including information you provide when contacting us about an order, requesting customer support, submitting a complaint, or exercising your privacy rights.

• Device and technical information: including your device type, browser, operating system, network connection, IP address, cookie identifiers, and similar technical information.

• Usage information: including how and when you access, browse, and interact with the Services.

• Marketing preferences: including whether you have chosen to receive or unsubscribe from promotional emails.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you place an order, create or access a customer account, contact us, subscribe to marketing communications, or otherwise provide information to us.

• Automatically from your browser or device when you use the Services, including through cookies and similar technologies.

• From Shopify and other service providers that help us operate the store, process payments, manufacture products, fulfil orders, provide shipping, prevent fraud, manage customer support, or analyze store performance.

• From advertising, analytics, or business partners, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and improving the Services

We use personal information to:

• Process and confirm purchases.

• Receive and verify payments.

• Manufacture and fulfil made-to-order products.

• Arrange shipping and provide order updates.

• Manage customer accounts.

• Respond to customer service requests.

• Review cancellation, damage, defect, loss, replacement, or refund claims.

• Remember customer preferences.

• Improve the functionality, performance, and shopping experience of the Services.

Communicating with you

We use your contact information to send transactional communications, including:

• Order confirmations.

• Payment confirmations.

• Production and fulfilment updates.

• Shipping and tracking notifications.

• Responses to customer support requests.

• Important notices concerning your order, account, or the Services.

These operational messages may still be sent even when you have chosen not to receive marketing communications.

Marketing and advertising

Where permitted by law, we may use personal information to:

• Send promotional emails when you have subscribed or when otherwise permitted.

• Measure the performance of marketing campaigns.

• Display or measure advertisements based on activity on our store or other websites.

• Recommend products that may be relevant to you.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Certain uses of advertising or analytics technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even when no personal information is sold in exchange for money. Where applicable, you may use the privacy choices available on our website to opt out.

Security and fraud prevention

We may use personal information to:

• Authenticate customer access.

• Protect payments and transactions.

• Detect, investigate, and prevent fraud, abuse, unauthorized activity, security incidents, or illegal conduct.

• Protect Cronotierra, our customers, service providers, and other parties.

You are responsible for maintaining the security of any access credentials or verification codes used to access your customer account.

Legal and regulatory purposes

We may use personal information to:

• Comply with applicable laws, regulations, tax requirements, court orders, and valid legal processes.

• Respond to lawful requests from government agencies or law enforcement.

• Establish, exercise, or defend legal claims.

• Enforce our Terms of Service and other policies.

• Investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide the Services, including:

• Shopify: which hosts and operates the ecommerce platform used by our store.

• Payment providers: which authorize and process customer payments.

• Printify and print providers: which manufacture, personalize, package, and fulfil made-to-order products.

• Shipping carriers and logistics providers: which deliver orders and provide tracking information.

• Technology and service providers: including providers of cloud storage, website functionality, security, fraud prevention, analytics, customer support, email communications, and IT services.

• Marketing and advertising partners: where permitted by law and subject to your available privacy choices.

• Professional advisers: including lawyers, accountants, insurers, auditors, and consultants when reasonably necessary.

• Government authorities or other parties: when disclosure is required by law, legal process, regulation, or to protect legal rights and safety.

• Parties involved in a business transaction: including a merger, acquisition, restructuring, financing, insolvency, or transfer of all or part of the business.

We may also disclose information when you direct us to do so, request a service involving a third party, or otherwise provide your consent.

Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information concerning your access to and use of the Services in order to provide, secure, operate, and improve its platform and related services.

Information submitted through our store may be transmitted to Shopify and to service providers located in countries other than your country of residence.

Shopify may also process information from your interactions with our store, other merchants, and Shopify services to provide enhanced functionality, fraud prevention, analytics, personalization, and advertising features.

For certain processing activities carried out independently by Shopify, Shopify is responsible for responding to requests concerning that processing. You can learn more by consulting the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

• Operate essential store functions.

• Remember your preferences and cart contents.

• Maintain security.

• Understand how visitors use the Services.

• Measure store and marketing performance.

• Personalize content or advertising, where permitted.

Where required by applicable law, you may manage non-essential cookies through the cookie banner or customer privacy settings made available on the Services.

Browser settings may also allow you to block or delete cookies. Disabling certain cookies may prevent parts of the Services from functioning correctly.

Third-Party Websites and Services

The Services may contain links to websites, applications, or platforms operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or practices of those third parties. We encourage you to review their privacy policies and terms before providing them with personal information.

The inclusion of a third-party link does not necessarily imply that Cronotierra endorses the third party, its services, or its content.

Children’s Data

The Services are not intended for children under the age of majority applicable in their jurisdiction, and we do not knowingly collect personal information directly from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security method is completely secure, and we cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

Please do not send sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services.

• Maintain customer accounts and order records.

• Complete transactions.

• Resolve disputes and customer claims.

• Detect fraud and security incidents.

• Comply with accounting, tax, legal, and regulatory obligations.

• Enforce contracts and policies.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

• Right to access or know: request information about the personal information we hold or process about you.

• Right to correction: request correction of inaccurate or incomplete personal information.

• Right to deletion: request deletion of personal information, subject to legal exceptions.

• Right to portability: request a copy of certain personal information in a portable format.

• Right to restrict or object: request that certain processing be restricted or object to specific uses of personal information.

• Right to withdraw consent: withdraw consent where processing is based on consent, without affecting processing that occurred before withdrawal.

• Right to opt out of targeted advertising, sale, or sharing: opt out of certain advertising-related processing where applicable.

• Right to appeal: appeal a decision concerning a privacy request where applicable.

• Right to complain: submit a complaint to the appropriate privacy or data protection authority.

These rights are not absolute and may apply only in certain circumstances. We may retain or continue processing information when permitted or required by law.

You may exercise available rights through the privacy tools provided on the Services or by contacting us using the information listed below.

We may need to verify your identity before processing a privacy request. Verification may require information reasonably necessary to confirm that the request relates to you.

Where permitted by law, you may authorize an agent to make a request on your behalf. We may require proof of authorization and may also ask you to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

Unsubscribing from marketing communications does not prevent us from sending non-promotional communications concerning your purchases, payments, shipping, customer account, support requests, or other transactions.

Complaints

If you have concerns or complaints about how we collect, use, or process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local privacy or data protection authority.

International Transfers

We, Shopify, and our other service providers may transfer, store, or process personal information outside your country of residence.

When required by applicable law, international transfers will be supported by recognized legal mechanisms, contractual protections, or other safeguards intended to protect personal information.

For transfers from the European Economic Area or the United Kingdom, these safeguards may include adequacy decisions, the European Commission’s Standard Contractual Clauses, the United Kingdom’s approved contractual mechanisms, or other valid transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, Services, legal obligations, or other operational requirements.

When we update this Privacy Policy, we will publish the revised version on the website and change the “Last updated” date. We will provide additional notice when required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an available privacy right, please contact us using the following information:

Email: cronoempresaa@gmail.com

Business mailing address:
Cronotierra
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
USA

This address is provided exclusively for privacy-related and legal correspondence. It is not a physical store or a return address.

Please do not send products to this address unless our customer support team has provided prior written authorization and specific return instructions.