Terms of Service

Last updated: July 11, 2026

Overview

Welcome to Cronotierra.

The terms “we,” “us,” and “our” refer to Cronotierra. Cronotierra operates this online store and website, including the related information, content, features, tools, products, and services offered to customers (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced on our website, explain your rights and responsibilities when accessing the Services or purchasing from our store.

By visiting, accessing, interacting with, or purchasing through the Services, you agree to these Terms of Service and acknowledge our Privacy Policy. If you do not agree, you should not access or use the Services.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived.

1. Eligibility and Customer Accounts

By using the Services, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian where required.

You agree to provide accurate, current, and complete information when placing an order, accessing a customer account, or communicating with us.

You are responsible for maintaining the confidentiality and security of any verification codes, login information, or other credentials used to access your customer account.

You may not transfer, sell, assign, or provide your customer account to another person.

We reserve the right to restrict or suspend access where we reasonably believe that an account is being used fraudulently, unlawfully, or in violation of these Terms.

2. Products and Product Information

Most products sold by Cronotierra are manufactured specifically after an order is placed.

We make reasonable efforts to ensure that product photographs, descriptions, measurements, size guides, prices, and other information are accurate.

However, the appearance of colors may vary depending on your screen, device settings, lighting, and manufacturing process. Small variations in print placement, color, texture, or finish that naturally result from production do not necessarily constitute a defect.

Customers are responsible for reviewing:

• Product descriptions.

• Size guides.

• Available colors and models.

• Personalization details.

• Product quantities.

• Shipping information.

We may update product descriptions, availability, prices, or designs at any time. Changes will not affect an already accepted order unless needed to correct an error, comply with law, address product unavailability, or resolve an issue with the customer.

We reserve the right to discontinue products or limit the quantity available to a customer, location, or jurisdiction.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automatic order confirmation acknowledges that we received your order but does not necessarily mean that the order has entered production.

An order is accepted once payment has been successfully authorized or captured and the order is approved for processing.

We may decline or cancel an order when reasonably necessary, including because of:

• Suspected fraud or unauthorized payment.

• Incorrect pricing or product information.

• Product or production-provider unavailability.

• Restrictions affecting the delivery destination.

• Violation of these Terms or another store policy.

• A technical or payment-processing error.

If we cancel an order after receiving payment, we will issue the appropriate refund to the original payment method.

You are responsible for ensuring that all order information is correct before completing the purchase.

4. Prices, Currency, Payments, and Taxes

Prices are displayed in the currency shown on the store or during checkout.

Product prices may change without notice. The amount charged will be the amount displayed and accepted during checkout, subject to the correction of an obvious pricing or technical error.

Unless expressly stated otherwise, product prices do not include:

• Shipping charges.

• Sales taxes or similar taxes.

• Customs duties.

• Import taxes.

• Carrier or customs-processing charges.

Any shipping charges and taxes collected by Cronotierra will be displayed during checkout before the order is completed.

Payments are processed through Shopify Payments or other authorized payment providers. Cronotierra does not directly store full payment-card information.

You represent that:

• The payment information provided is accurate.

• You are authorized to use the chosen payment method.

• The payment provider is authorized to charge the total amount shown during checkout.

Your bank or payment provider may apply currency-conversion charges or other fees that are outside Cronotierra’s control.

5. Made-to-Order Products, Changes, and Cancellations

Because products are made to order, an order may be submitted to production shortly after it is placed.

To request a change or cancellation, contact us immediately at cronoempresaa@gmail.com and include your order number.

We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed.

Once an order has entered production, it generally cannot be changed or cancelled.

Our products are considered final sale except where:

• The product arrives damaged.

• The product has a manufacturing defect.

• The customer receives an incorrect product.

• The order qualifies for another remedy under applicable law.

Additional conditions are explained in our Returns, Refunds and Cancellations Policy, available on this website.

6. Shipping and Delivery

Production, shipping, and delivery times are estimates unless expressly stated otherwise.

Orders may be manufactured and shipped by different production providers. When an order contains multiple products, the products may arrive in separate packages and on different dates.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays.

• Customs inspections or processing.

• Severe weather.

• Public holidays.

• High-order volumes.

• Transportation disruptions.

• Incorrect or incomplete addresses.

• Events affecting production providers.

Where required by applicable law, if we become aware that an order cannot be shipped within the promised period, we will notify the customer and provide the legally required options.

Tracking information will be provided when available. A delay in tracking updates does not necessarily mean that the package has stopped moving.

7. Shipping Addresses and Failed Delivery

Customers are responsible for providing a complete and accurate shipping address.

Before completing an order, please verify:

• Recipient’s full name.

• Street address.

• Apartment, unit, or building information.

• City and region.

• Postal code.

• Country.

• Telephone number where requested.

Contact us immediately if you discover an address error. Address changes are not guaranteed once an order has entered production or shipping.

Except where otherwise required by law, Cronotierra is not responsible for additional costs or losses resulting from:

• An incorrect or incomplete address supplied by the customer.

• Refusal of delivery.

• Failure to collect a package.

• Failure to respond to the carrier or customs authority.

• Moving from the delivery address after placing the order.

If a package is returned, a new production or shipping charge may apply before it can be resent.

8. Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, handling charges, identification requirements, or other fees imposed by the destination country.

Unless these charges are expressly collected during checkout, they are not included in the order total and may be payable by the recipient.

Cronotierra does not control the amount charged by customs authorities, carriers, or local agencies.

The customer is responsible for providing any information legally required for customs clearance.

9. Damaged, Defective, Incorrect, or Lost Orders

Customers should inspect their order promptly after delivery.

Claims involving damage, manufacturing defects, incorrect products, or apparent loss in transit must be submitted according to the deadlines and evidence requirements stated in our Returns, Refunds and Cancellations Policy.

We may request:

• The order number.

• A detailed explanation.

• Photographs or videos of the complete product.

• Photographs or videos clearly showing the problem.

• A photograph of the shipping label.

• Photographs of the packaging.

• Other information reasonably necessary to review the claim.

Submitting a claim does not automatically guarantee a replacement or refund. Each case will be reviewed individually.

Customers must keep the product and its original packaging until the claim has been resolved. Products must not be returned or disposed of unless our customer support team provides instructions.

10. Intellectual Property

The Services and their content, including the Cronotierra name, branding, logos, product designs, illustrations, photographs, graphics, videos, audio, written content, page design, and arrangement, are owned by or licensed to Cronotierra and are protected by applicable intellectual-property laws.

The Services may be accessed only for personal, lawful, and non-commercial use.

Without prior written authorization, you may not:

• Copy or reproduce our product designs or content.

• Modify or create derivative works.

• Republish or commercially distribute our materials.

• Use Cronotierra’s name, trademarks, logos, or designs.

• Download or extract substantial portions of the website.

• Use store content to manufacture or sell competing products.

No license or ownership right is transferred to you except the limited right to use the Services in accordance with these Terms.

Shopify’s name, trademarks, and services remain the property of Shopify or its licensors.

11. Reviews, Comments, and Other Customer Content

When you submit a review, photograph, comment, suggestion, or other content to Cronotierra, you confirm that:

• You created the content or have permission to submit it.

• The content is accurate and not misleading.

• The content does not infringe another person’s rights.

• The content is not unlawful, threatening, abusive, defamatory, obscene, fraudulent, or malicious.

• The content does not contain viruses, malware, spam, or unauthorized advertising.

You grant Cronotierra a non-exclusive, worldwide, royalty-free license to store, reproduce, display, format, and use the submitted content for operating, improving, and promoting the Services.

We may moderate or remove content that violates these Terms or applicable law.

You remain responsible for the content you submit.

12. Optional Tools and Third-Party Services

The Services may provide access to tools, applications, payment methods, tracking services, social-media features, or other functionality operated by third parties.

Third-party services may be governed by their own terms and privacy policies.

We do not control and are not responsible for the availability, security, accuracy, or conduct of independent third-party services, except to the extent required by applicable law.

Use of third-party services is at your discretion and subject to their applicable terms.

13. Third-Party Links

The Services may contain links to websites or platforms operated by third parties.

Cronotierra does not control or endorse all third-party content and is not responsible for the privacy, security, accuracy, products, or services offered by those parties.

Before completing a transaction or providing personal information to a third party, review its applicable terms and privacy practices.

14. Relationship With Shopify

Cronotierra’s store is powered by Shopify, which provides the ecommerce platform used to offer the Services.

Purchases made through our store are transactions directly between the customer and Cronotierra.

Shopify is not the seller of Cronotierra products and is not responsible for manufacturing, fulfilment, shipping, customer service, replacements, or refunds concerning purchases from Cronotierra, except for services that Shopify independently provides under its own terms.

15. Privacy

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy, available on this website.

Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information relating to your access to and use of the Services.

By using the Services, you acknowledge that information may be processed by Shopify, payment providers, print and fulfilment providers, shipping carriers, and other service providers as described in our Privacy Policy.

16. Errors, Inaccuracies, and Availability

The Services may occasionally contain typographical errors, incorrect prices, inaccurate product descriptions, incorrect availability information, or errors relating to promotions, shipping charges, or estimated delivery times.

We reserve the right to correct an error and, when reasonably necessary, update information or cancel an affected order.

If we cancel a paid order because of an error, we will issue the appropriate refund.

We do not guarantee that every product shown will remain continuously available.

17. Prohibited Uses

You may use the Services only for lawful purposes.

You may not:

• Violate any applicable law or regulation.

• Infringe intellectual-property, privacy, publicity, or other legal rights.

• Submit false or misleading information.

• Impersonate another person or organization.

• Use stolen or unauthorized payment information.

• Introduce viruses, malware, or harmful code.

• Attempt to bypass security, fraud-prevention, or access controls.

• Interfere with the operation of the Services.

• Collect personal information about other users without authorization.

• Use automated tools to scrape, copy, extract, or commercially exploit store content without permission.

• Use the Services to send spam or malicious communications.

• Purchase products for unauthorized commercial reproduction or resale.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

18. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access to the Services when reasonably necessary because of:

• Fraud or suspected fraud.

• Unlawful conduct.

• Security threats.

• Abuse of the Services.

• Violation of these Terms or another store policy.

Termination does not eliminate obligations arising before termination, including payment obligations and provisions that by their nature should continue to apply.

19. Disclaimer of Warranties

To the extent permitted by law, the Services are provided on an “as available” basis.

We do not guarantee that access to the website will always be uninterrupted, completely secure, or error-free.

Product-specific legal guarantees and mandatory consumer rights remain unaffected.

Nothing in these Terms excludes warranties, guarantees, or remedies that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Cronotierra will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such liability may legally be limited.

Cronotierra is not responsible for losses resulting solely from:

• Events beyond our reasonable control.

• Incorrect information provided by the customer.

• Unauthorized use of a customer’s account or payment method.

• Independent third-party websites or services.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Intentional misconduct.

• Death or personal injury caused by negligence where liability cannot be excluded.

• Mandatory product guarantees.

• Consumer rights that cannot legally be waived.

• Any other liability that applicable law does not permit us to exclude.

21. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims caused by your unlawful misuse of the Services, your infringement of another party’s rights, or your material violation of these Terms.

This provision does not apply to ordinary consumer activity or limit any mandatory consumer right.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent legally permitted or removed where necessary.

The remaining provisions will continue in effect.

23. Waiver and Entire Agreement

Failure to enforce a provision of these Terms does not constitute a permanent waiver of that provision.

These Terms and the policies referenced on our website constitute the agreement governing use of the Services and purchases from Cronotierra.

24. Assignment

You may not transfer your contractual rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations as part of a legitimate sale, restructuring, merger, or transfer of the business, subject to applicable law.

25. Governing Law

To the extent permitted by applicable law, these Terms are governed by the laws of the State of New Mexico and applicable federal laws of the United States, without regard to conflict-of-law principles.

This choice of law does not deprive a consumer of mandatory rights or protections that apply in the consumer’s country, state, province, or place of residence.

26. Changes to These Terms

We may update these Terms to reflect changes to:

• The Services.

• Our business practices.

• Technology.

• Applicable laws or regulations.

• Operational or security requirements.

The revised version will be published on this page with a new “Last updated” date.

Where required by law, we will provide additional notice before a material change takes effect.

27. Contact Information

Questions about these Terms of Service may be sent to:

Email: cronoempresaa@gmail.com

Additional business and legal information is available in the Legal Notice and Contact Information sections of this website.